Capgemini Off Campus Drive | Any Graduate

Capgemini Off Campus Drive: Capgemini SE is a multinational information technology (IT) services and consulting company, headquartered in Paris, France. The company has announced vacancies for the post of CSG Contact Support Group. So, interested candidates can check their eligibility below-

Also Check: Amazon virtual off campus drive

Eligibility Criteria

• Candidates who have completed any 3-year graduate degree in any branch can apply.
• Passouts of 2021 and 2022 year can apply.

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Job Description:

• Provide best-in-class customer service/problem resolution and technical troubleshooting to customer queries over the voice-based phone service and other contact channels and should be willing to multi-task across different channels of support
• Ticket Management – Prioritize the urgency of the ticket, right categorization based on issues of the ticket, track the status of the ticket (On-hold, Open, closed & resolved), Keep customers informed on status, etc
• Business intelligence – use ticket data and analysis, tools, and use best practices in the account to support customer
• Service Delivery – It’s our service to the customer and delivering what is expected
• Customer Management – How effectively you are interacting starting from Greeting to resolution and call closure is what is expected
• CHIP – Our intelligent AI BOT help to answer customer query saving SD & customers time and effort on issue resolution. Also helps in making customer’s experience better
• Service email retrieve – How effective are we in handling email as a contact channel and minimizing hops between SD and the customer
• Knowledge Management – How effectively we manage the Knowledge base to resolve customer issues
• Service Marketing – Increase customer brand by bringing here its Capgemini where we talk about tools where increasing usage can help the customer
• Support customers across Telecommunication, Financial Services, Healthcare, and Technology vertical/industries
• Troubleshoot customer issues related to the internet – troubleshooting, Password reset/session reset/renaming profile
• Meet customer requirements through first contact resolution (Resolve an issue in the first contact itself)
• Clarify customer requirements
• Probe for and confirm understanding of requirements or problem
• Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures
• Listen attentively to customer needs and concerns; demonstrate empathy

Desired Skills:

• Should have excellent communication and English speaking skills
• Should have good interpersonal skills and the ability to perform under pressure
• Basic computing skills
• Willing to work in a 24/7 environment
• Should be open to signing Service Level Agreement and KPIs
• Candidates must be open to relocating to any location and work in night shifts

Please Note – 

• Only shortlisted candidates will be invited for the assessment/selection process
• The selection process will be done in virtual mode
• Candidates will be responsible for arranging the required infrastructure for appearing for the selection process which will be conducted online

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Salary

The Capgemini CSG Contact Support group salary for less than 1 year of experience is INR 2,75,000 PA, as mentioned on the superset website.

How to Apply for Capgemini Off Campus Drive for CSG Contact Support

All the candidates are requested to thoroughly review all the eligibility criteria and check the bond agreement (if any) before applying. The candidates who want to apply for the drive can click the below “Apply Button“.