Wipro Off Campus Drive 2022 for Customer Service Representative

Wipro Off Campus Drive 2022 for Customer Service Representative: Wipro Limited is an Indian multinational corporation that provides information technology, consulting, and business process services. The company has announced job vacancies for the post of Customer Service Representative. So, the interested candidates can check their eligibility below-

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Eligibility Criteria

1. The candidates should be graduated in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT (Except Stats, Maths Hons & Eco Hons)
2. Full-time MBA, BE, and B-tech graduates with minimum 6 months of BPO experience
3. Undergraduate (Except pursuing any regular course/technical course, pursuing a course with specialization in Stats, Maths, Hons & Eco Hons, current year 12th Pass out)
4. Experience 0- 2 yrs.
5. Fresh graduates of 2020, 2021, and 2022 can apply.

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Skills

1. Excellent communication skills
2. Should be flexible to work in rotational shifts
3. Proficient in computer usage and Basic knowledge of MS Office
4. Defined career roadmap which offers growth opportunities
5. Performance based incentive program**
6. Investment in talent development and skills enhancement
7. Work life balance with 5 day work week
8. Collaborative environment with best-in-class professionals
9. Focus on colleague engagement and [email protected]
10. Depends on Process/Client alignment

Roles & Responsibilities

1. Customer Service through calls, Chats & emails
2. Ensure timely and accurate service delivery at defined productivity levels
3. Build client & domain knowledge to be able to deliver a resolution in the first conversation
4. Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort
5. Maintain Internal & Client level delivery quality on calls, chats & email conversations
6. Adhere to Customer Service Attendance & Accountability policies
7. Execute issue /query resolution and ensure proper documentation & follow-up
8. Identify, share and support operational improvements

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Salary

Wipro Customer Service Representative salary for less than 1 year of experience is INR 2.5 – 3 LPA, as per the average salary mentioned on Glassdoor and ambition box websites.

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How to Apply for Wipro Off Campus Drive 2022 for Customer Service Representative

All the candidates are requested to thoroughly review all the eligibility criteria and check the bond agreement (if any) before applying. The candidates who want to apply for the drive can click the below ” Apply Button”.